Updated 8th April 2020
Updated 8th April 2020
Our website address is www.caveducochon.uk
Cochon Group Ltd (Trading as Cave du Cochon)
Company Number: 10042011
Registered Address: 37 Walmgate, York, YO1 9TX
VAT Number: GB 243148228
Telephone Number: 01904 633669
You have a 14-day cooling-off period from when the goods are delivered to cancel your order and return for a full refund, including any delivery charges you have paid. You may notify us of your intent to cancel by email or in writing to our registered business address, providing your name, order number and contact details.
You have 14 days to return the goods from the date you notify us that you wish to cancel. All goods must be returned in their original, saleable condition without damage. We reserve the right to refuse returns or make reasonable charges for any damaged or missing items. You are responsible for any costs involved in returning the goods to us.
Due to the current going COVID-19 situation and lockdown, our premises opening hours are disrupted. All returns to our business address must be by prior arrangement for suitable times and dates. Alternatively we are able to collect your return from the address we delivered it to, on our next available delivery slot, for a fee of £5.00 – which will be deducted from your total refund amount.
Any refunds issued for cancelled orders will be processed to the original payment method within 14 days of receiving the goods back in a satisfactory condition to our premises.
All orders must be received by the cut-off point specified. Any orders received after this time may be cancelled or rolled forward to the next available delivery slot at our discretion.
You must provide us with a valid full address and postcode. At present we only deliver to postcodes within the York ring road area; if your postcode does not fall into this area, you will not be able to place an order with us online. In the event of a website error, we reserve the right to cancel your order and refund your payment for any delivery addresses that fall outside our delivery area.
For any orders containing alcoholic items, both the person placing the order and the person receiving the order must be aged 18 years or over. We reserve the right to request proof of age on delivery and refuse delivery of any alcoholic items without refund. Acceptable forms of ID include a valid driving licence or passport.
In the unlikely event of a website error, or if we are unable to procure stock for an order, we reserve the right to cancel your order and issue a full refund to the original payment method.