Updated 1 December 2022
Terms and Conditions
Our website address is www.caveducochon.uk
Cochon Group Ltd (Trading as Cave du Cochon)
Company Number: 10042011
Registered Address: 19 Walmgate, York, YO1 9TX
VAT Number: GB 243148228
Telephone Number: 01904 633669
We require a debit or credit card to secure reservations for group bookings of 10 or more persons. This information will be stored securely. There is a £25 per person deposit for group bookings for our private dining room, payable upon booking. This is fully refundable, providing there are no cancellations (partial or whole) within 72 hours of the booking.
You are able to cancel by telephone on 01904 633669 or by email via firstname.lastname@example.org
New Years Eve / Valentines Day
Full pre-payment is required at the time of booking. If you are unable to honour your original reservation, you must either cancel your reservation or notify us of any changes to the number of guests by no later than 1 week before the reserved time. You are able to do this by telephone on 01904 633669 or by email via email@example.com. Failure to adhere to this policy results in the booking becoming non-refundable.
Wine Tasting / Special events
Takeaway Service & Online Purchases
You have a 14-day cooling-off period from when the goods are delivered to cancel your order and return for a full refund, including any delivery charges you have paid. You may notify us of your intent to cancel by email or in writing to our registered business address, providing your name, order number and contact details.
You have 14 days to return the goods from the date you notify us that you wish to cancel. All goods must be returned in their original, saleable condition without damage. We reserve the right to refuse returns or make reasonable charges for any damaged or missing items. You are responsible for any costs involved in returning the goods to us.
Any refunds issued for cancelled orders will be processed to the original payment method within 14 days of receiving the goods back in a satisfactory condition to our premises.
All orders must be received by the cut-off point specified. Any orders received after this time may be cancelled or rolled forward to the next available delivery slot at our discretion.
You must provide us with a valid full address and postcode. At present we only deliver to postcodes within the York ring road area; if your postcode does not fall into this area, you will not be able to place an order with us online. In the event of a website error, we reserve the right to cancel your order and refund your payment for any delivery addresses that fall outside our delivery area.
For any orders containing alcoholic items, both the person placing the order and the person receiving the order must be aged 18 years or over. We reserve the right to request proof of age on delivery and refuse delivery of any alcoholic items without refund. Acceptable forms of ID include a valid driving licence or passport.
In the unlikely event of a website error, or if we are unable to procure stock for an order, we reserve the right to cancel your order and issue a full refund to the original payment method.